Your Right to Cancel
Under UK consumer law, you have 14 calendar days from the date you receive your package to cancel your order and request a refund. This applies to unopened, unused packages in their original condition.
Shipping & Returns Policy
Fast, straightforward delivery and hassle-free returns within 14 days.
Delivery Information
Order Confirmation
After you submit your order, our team will call within 24 hours to confirm your delivery address and answer any questions you may have.
Dispatch & Tracking
Once confirmed, your order is dispatched promptly. You will receive an email with a tracking number so you can monitor your package's progress.
Standard Delivery
Most orders arrive within 1-2 working days across the UK. Your courier will deliver Monday to Friday. Saturday delivery is available upon request (additional charge may apply).
Payment on Delivery
You pay only when the package arrives. The courier accepts cash and card payments. No prepayment needed.
Delivery Fees
| Region | Delivery Time | Cost |
|---|---|---|
| England (most areas) | 1-2 working days | £4.99 |
| Scotland | 2-3 working days | £6.99 |
| Wales | 1-2 working days | £5.99 |
| Northern Ireland | 2-3 working days | £7.99 |
| Remote areas (Highlands, Islands) | 3-5 working days | £9.99 |
Free delivery on orders over £50 to mainland UK addresses.
14-Day Right of Withdrawal
How to Return
To arrange a return, contact us at info@ligamentspine.world or call +44 20 7946 0958 and provide your order number. We will provide you with return shipping instructions.
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 14 working days. The refund will be credited to your original payment method (i.e., your payment to the courier upon delivery).
Return Shipping Costs
You are responsible for return shipping costs unless the item is faulty or damaged. If the package arrived defective or unopened and damaged, we will cover return postage.
Important Restrictions
Unopened packages only: For health and safety reasons, opened or partially used food supplements cannot be accepted for return. This is a standard requirement across the industry.
Faulty items: If your package arrived damaged or defective, contact us immediately with photos of the damage. We will arrange a replacement or refund at no cost to you, including return postage.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, contact us right away with tracking details and photos of the damage. We will investigate with the courier and either send a replacement or issue a full refund.
Important: Always sign for your delivery or ask the courier to leave the package in a safe place. We cannot be responsible for packages left in unsecured locations.
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